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How to Download the Zipline App on Apple Devices? 📲

Learn how to download the Zipline app from the App Store (iOS)

Written by David So

Use this guide to install the Zipline app on your iPhone or iPad and sign in to your account.

📚 In this article, we’ll cover:

Before You Start

Make sure:

  • You have an iPhone or iPad running iOS 15.6 or later

  • Your company already uses Zipline

  • You know your company’s Zipline login (or who to ask, such as your Store Manager or Direct Leader)

Installing the Zipline app on Apple devices (iOS)

  1. Open the Apple App Store on your iPhone or iPad.

  2. In the search tab, type “Zipline”.

  3. Look for the app named “Zipline” by Zipline, Inc. and tap Get (or the download icon) to install – or use this direct link: Apple App Store

  4. Once the install is complete, open the Zipline app.

  5. When prompted, enter your Team Domain.

    • Your Team Domain is your company’s name (without spaces), as it appears in your desktop login URL.

      • If you log in on desktop at companyname.retailzipline.com, your Team Domain is companyname

      • If you log in at my-brand.retailzipline.com, your Team Domain is my-brand (keep any dashes)

  6. Tap Next.

  7. Sign in with the same credentials you use for Zipline on desktop.

💡 Tip: If you’re unsure about your Team Domain or login credentials, check with your Store Manager or Direct leader for assistance.

Common issues

I see an error after entering my Team Domain.

  • Double-check the spelling (no extra spaces before or after the word).

  • Make sure you’re using your Zipline desktop login URL, not another system.

  • If you’re still stuck, ask your Store Manager or Direct Leader, or contact Zipline Support (see below).

I can’t find the app in the Apple App Store.

  • Verify you’re signed into the correct Apple ID on your device.

  • If you’re on a company-managed device, your organization’s IT team may control which apps can be installed. Check with your Store Manager, Direct Leader, or IT.

My login isn’t working.

  • Use the same username and password you use on Zipline desktop.

  • If you recently changed your password, use the new one.

  • If it still doesn’t work, contact your Store Manager or Direct Leader or reach out to Support.

🧐 Need help?

You can contact Zipline Support right from your phone:

  • From the Team Domain screen:

    • Click I don’t know my team domain

    • A new mobile browser window will open for Zipline Support

      • Enter your work email (if applicable) and follow the steps

      • Click Contact Support to start a conversation

  • Or email us: support@zipline.inc

Did you find this article helpful? If so, give it a 😃, if not drop us a chat in the Pink Bubble and let us know how it can be improved!

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