📚In this article, we’ll cover:
New to Zipline or just need help using it? You’re in the right place.
For a deeper introduction to Zipline, check out our Getting Started Guides and use this article whenever you need to contact Zipline Support.
TL;DR:
Click the Pink Bubble on web or Get Help from your profile menu on mobile to contact Support. You can also email support@zipline.inc. Support is available Monday–Friday, 4:00 AM–9:00 PM Eastern Time (ET).
✅ When to Contact Zipline Support (and When Not To)
We work for Zipline, not your company—so while we’re experts in how the platform works, we can’t answer brand-specific questions. Here's a quick guide:
Use the Pink Bubble / Get Help for:
Trouble logging into Zipline
Error messages or issues using Zipline features
Questions about how Zipline works (e.g. creating tasks, posting comments)
Temporary access requests or team changes
Help finding articles or resources in the Knowledge Base
Contact your internal support team for:
Scheduling, payroll, or HR questions
Deliveries, ordering supplies, or tools outside of Zipline
Brand policies or company-specific procedures
🧑💻 How to Contact Zipline Support
Best option (fastest):
Click the Pink Bubble at the bottom of the Nav column to open the Support menu and start a conversation with our Support team or access the Knowledge base articles
Email option:
You can also email us at support@zipline.inc
📱 How to Access Support on Mobile
If you're using Zipline on a mobile device, you can still reach Support and our help articles:
Tap your initials or profile picture in the top-right corner to open the user menu.
From the menu, choose one of the following:
Get Help
Opens a Support experience similar to the Pink Bubble on web
Click Contact support to start a conversation
Knowledge Base
A list of suggested articles will be displayed
Search for terms or features to find how-to, reference, and troubleshooting articles
Use Get Help when you want to talk to Support, and Knowledge Base when you want to try self-service first.
🕓 Support Hours
Zipline Support is available:
Monday–Friday
4:00 AM – 9:00 PM Eastern Time (ET)
If you contact us outside of these hours, don't worry, our Support team will respond as soon as we’re back online.
💬 What’s Inside the Pink Bubble
Click the Pink Bubble or Click Get Help to open the Support menu. You’ll see:
a. Recent Messages: View your previous conversations with Zipline Support.
b. Knowledge Base: Search for help articles, guides, and troubleshooting tips.
c. Support Chat: Click Ask a Question to start a new conversation.
d. Zipline Status: Check if Zipline is working as expected. |  |
🧠 What to Expect When You Ask a Question
Whether you’re on web (Pink Bubble) or mobile (Get Help):
Click Ask a Question (or follow the prompts in Get Help on mobile).
Our Support Bot will greet you and ask a few quick questions about your issue.
It may suggest articles that solve your issue.
If an article helps, click “That answered my question 👍”.
Still have questions?
Click “Talk to a person 👤” to chat with a real member of the Zipline Support team.
We’ll do our best to get you an answer as quickly as possible.
Did you find this article helpful? If so, give it a 😃, if not drop us a chat in the Pink Bubble and let us know how it can be improved!