Use this guide to install the Zipline app on your Android phone or tablet and sign in to your account.
📚 In this article, we’ll cover:
Before You Start
Make sure:
You have an Android phone or tablet running Android 8.1 or later
Your company already uses Zipline
You know your company’s Zipline login (or who to ask, such as your Store Manager or Direct Leader)
Installing the Zipline app on Android devices
Open the Google Play Store on your Android device
In the search bar, type “Zipline”
Look for the app named “Zipline” by Zipline, Inc. and tap Install
– or use this direct link: Google Play Store
Once the install is complete, open the Zipline app
When prompted, enter your Team Domain
Your Team Domain is your company’s name (without spaces), as it appears in your desktop login URL
If you log in on desktop at companyname.retailzipline.com, your Team Domain is companyname
If you log in at my-brand.retailzipline.com, your Team Domain is my-brand (keep any dashes)
Tap the box This is a shared device if others will use it. Leave it unchecked if it’s a personal device and you’ll be the only user
Tap Sign In
Sign in with the same credentials you use for Zipline on desktop
💡 Tip: If you’re unsure about your Team Domain or login credentials, check with your Store Manager or Direct Leader for assistance.
Common issues
I see an error after entering my Team Domain.
Double-check the spelling (no extra spaces before or after the word)
Make sure you’re using your Zipline desktop login URL, not another system
If you’re still stuck, ask your Store Manager or Direct Leader, or contact Zipline Support (see below)
I can’t find the app in the Google Play Store.
Confirm you’re signed into the correct Google account on your device.
If you’re on a company-managed device, your organization’s IT team may control which apps can be installed. Check with your Store Manager, Direct Leader, or IT.
My login isn’t working.
Use the same username and password you use on Zipline desktop.
If you recently changed your password, use the new one.
If it still doesn’t work, contact your Store Manager or Direct Leader or reach out to Support.
🧐 Need help?
You can contact Zipline Support right from your phone:
From the Team Domain screen:
Click I don’t know my team domain
A new mobile browser window will open for Zipline Support
Enter your work email (if applicable) and follow the steps
Click Contact Support to start a conversation
Or email us: support@zipline.inc
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