Thanks for using Zipline!
So the company you work for utilizes Zipline and you’re wondering, What IS Zipline? 🤔
Zipline is a communications platform used to streamline store communications from headquarters and boost employee engagement.
How can Zipline Support help?
The Zipline Support Squad is here to answer all your questions about Zipline to help you Keep Today on Track!
How do I reach customer support?
To get in touch with us, please click the Pink Bubble in the lower right corner to live chat with someone on our team who can help make sure you get the right answer!
Starting a Pink Bubble Conversation
To begin the conversation, click the Pink Bubble
When you open the Pink Bubble, you'll see the following sections
Recent Messages: If you've had previous Pink Bubble conversations you'll see recent messages here
Knowledge Base: Search here for help articles from our Knowledge Base
Support Chat: Click Ask a Question to start a new conversation
Zipline Status: View the status of Zipline
Click Ask a Question
If you are a store user, you'll be greeted by our Support bot to kick the conversation off. This bot will ask you some initial questions and provide some resources like help articles that may answer the question you have
Click "That answered my question 👍" if you found a help article that answered your question.
OR
Click "Talk to a person 👤" to connect with a live agent if you need further support.
What are the support hours of operation?
Zipline provides email (support@zipline.inc) and chat support within the following hours of operation:
Monday to Friday - 4am EST - 9pm EST
A couple of things to note:
We are a service provider for our customers, however, we do not work for your company - we work for Zipline! Because of this, unfortunately, we can’t answer questions specific to your brand, but we will do our best to point you in the right direction regarding who to contact when possible!
Our help center has private content that's custom-tailored to your use of Zipline, so we don't make it accessible to everyone. If you have a question that isn’t answered in our Knowledge Base, connect with us and we’ll be happy to answer your technical questions on how Zipline works!
When to use the Pink Bubble:
Questions about Zipline
Log-in issues
Error messages or functionality issues
Request temporary access updates/team changes
Ask questions about how to use Zipline (i.e. how to create tasks, post comments, etc.)
When to contact your internal support team:
Issues/Questions about tools that your company uses outside of Zipline
Questions about schedules, paychecks, benefits, deliveries, ordering supplies, HR, etc.
Did you find this article helpful? If so, give it a 😃, if not drop us a chat in the Pink Bubble and let us know how it can be improved!