Thanks for using Zipline!
If you're wondering what Zipline is or how to get support, you're in the right place.
🤔 What is Zipline?
Zipline is the communications platform your company uses to keep stores aligned, streamline communication from HQ, and boost employee engagement.
🧑💻 How to Contact Zipline Support
Need help? Just click the Pink Bubble in the lower-right corner of your screen to chat with our Support team.
You can also email us at support@zipline.inc
🕓 Support Hours
Zipline Support is available:
Monday to Friday
4:00 AM – 9:00 PM EST
If you contact us outside of these hours, don't worry, our support team will respond as soon as they are back online.
✅ What We Can Help With (and What We Can’t)
We work for Zipline, not your company—so while we’re experts in how the platform works, we can’t answer brand-specific questions. Here's a quick guide:
Use the Pink Bubble for:
Trouble logging into Zipline
Error messages or issues using features
Questions about how Zipline works (e.g. creating tasks, posting comments)
Temporary access requests or team changes
Help finding articles or resources
Contact your internal support team for:
Scheduling, payroll, or HR questions
Deliveries, ordering supplies, or tools outside of Zipline
Brand policies or company-specific procedures
💬 Starting a Conversation
Click the Get Help & Support to open the Support menu. You’ll see a few options:
What’s Inside the Pink Bubble:
a. Recent Messages: If you've had previous Pink Bubble conversations you'll see recent messages here
b. Knowledge Base: A great place to start for all your troubleshooting and knowledge needs!
c. Support Chat: Click Ask a Question to start a new conversation.
d. Zipline Status: Check if Zipline is working as expected |  |
What to Expect When You Ask a Question:
Click Ask a Question
Our Support Bot will greet you and ask a few quick questions
It may suggest articles that solve your issue
If that helps, click “That answered my question 👍”
Still have questions? Click “Talk to a person 👤” to chat with a real member of the Zipline Support team
If your issue requires more extensive troubleshooting, a Support team member may ask for permission to access your account:
During a conversation with Support, you’ll be asked to give the green light for a member of Zipline’s Support team to access your Zipline account
You'll receive a notification in Profile > Support Access with the full rundown of who’s requesting access and when
If you approve, access lasts up to one week, but if we don’t hear from you, the request automatically expires after 48 hours
You're always in control and can remove Support’s access at any time, plus view a complete history of Support’s requests from the Support Access page within your Profile.
Did you find this article helpful? If so, give it a 😃, if not drop us a chat in the Pink Bubble and let us know how it can be improved!