Once responses have been submitted to a Survey, results are available in real-time. What you can see and where you access it depends on your role.
📚 In this article, we'll cover:
Who Can View Survey Results
Role | What They Can See | Where They Access It |
Store-level users | Their own team's submitted response | Survey link → View Response |
Field Leaders (DMs, RMs, etc.) | Responses from all teams they oversee | Message containing the survey → View Report |
HQ / Publishers | Responses from all teams | Publisher View → Surveys tab |
Viewing Results by Role
Store-Level Users
After submitting a survey, you can view your team's response by clicking the survey link again and selecting View Response.
Field Leaders
Open the message in your Messages inbox that contains the survey link
A results section — visible only to Field Leaders and HQ — will appear below the message content
Select View Report to see responses from all teams you oversee in real-time
For surveys with no deadline that allow multiple responses, select the Historical tab to see all past responses from your teams.
HQ / Publishers
Navigate to the Surveys tab in Publisher View
Select the survey title to open the results view
From here you can see all responses across all targeted teams, drill into individual questions, and download results.
Viewing Scored Results
If the survey has scoring enabled, HQ users and Field Leaders can see:
The total number of responses that passed or failed
The average score across all responses
These are displayed at the top of the results view.
Drilling Down to Individual Questions
From the Survey results page, you can view responses on a per-question basis without downloading a file:
Select the survey title to open the results view
Click View responses on any question to see each respondent's Team, Date, Answer, and Comments
If images were submitted for that question, they display in their own column
Click Download Responses to export all responses for that question as a spreadsheet
Viewing and Downloading Attachments
If a survey question allows or requires photo or file uploads, you can view or download submissions based on how you access results.
From Publisher View (HQ):
Navigate to the Surveys tab and select the survey title
Find the question with attachments
Select View all attachments to view submissions inline, or Download Attachments to download a .zip file
From Field View (Field Leaders):
Open the message in your Messages inbox where the survey was shared
Select View Report next to the survey summary
Under the relevant question, select View Attachments or Download Attachments
Downloaded attachments are packaged as a .zip file separated by each team or individual survey response — each folder corresponds to one targeted team.
Emailed Results
If a publisher configured the survey to email results, designated recipients receive an email notification each time a response is submitted. The email includes which team or individual submitted, with links to view the response in Zipline or download a PDF version.
The PDF includes:
Who filled out the survey
Which team the response was for
The date and time of submission
The full list of questions and answers
📝 Emailed results are configured by the survey publisher. If you believe you should be receiving results but aren't, contact your Account Manager or the Pink Bubble.
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